Client services hero

Community Services

Help, hope, and support when you need it most

Action Inc.’s Community Services program is a vital resource for the Cape Ann community — a safe and welcoming place where you can find help, hope, and support when you need it most. Our Community Services team helps empower people to lead healthy and successful lives.

Our Community Services Navigators will work with you to apply for public benefits – such as SSI/SSDI, MassHealth, and food stamps – and will help you navigate these complex systems. We can help you apply for housing assistance, find affordable housing, address landlord/tenant disputes, and deal with back rent. If you have received an eviction notice, we can assist you with this process and try to prevent you from losing your housing. We can connect you to mental health and substance abuse resources if you need them. If you don’t know where to turn, our Community Services team can help you move forward and get the resources you need to support yourself and your family.

All services are delivered in a confidential, one-on-one setting with an experienced social service advocate.

Public Benefits Support

Get help accessing and understanding public benefits, including:

  • TAFDC (Transitional Aid to Families with Dependent Children)
  • EAEDC (Emergency Aid to Elders, Disabled, and Children)
  • Emergency Assistance
  • Supplemental Security Income (SSI)
  • Social Security Disability Insurance (SSDI)
  • Medicaid / MassHealth — immediate onsite submission available
  • Food Stamps / SNAP (Supplemental Nutrition Assistance Program) — immediate onsite submission available

Additional Support Services

  • Help with eviction notices and landlord/tenant disputes
  • Help managing your budget or dealing with unpaid rent or utility bills
  • Referrals to local resources where you can receive clothing, food, and medical care
  • Assistance is available in Spanish and Portuguese

Public benefits picture of Mary

Short-term Mortgage & Rental Assistance

Short-term rental and mortgage assistance is available for renters and homeowners in Gloucester, Rockport, Essex, Manchester, or Ipswich who are struggling with their housing costs.

This new funding has been made available thanks to the City of Gloucester Community Preservation Act, the Manchester Affordable Housing Trust, the Ipswich Affordable Housing Trust Fund, and the Town of Rockport Preservation Funds.

Frequently asked questions

What areas of Massachusetts do you serve?

We serve residents of Gloucester, Essex, Ipswich, Manchester-by-the-Sea, and Rockport. (Our Fuel Assistance program also serves Hamilton and Wenham.)

Where are your offices?

Our Community Services staff meet with clients at the Action Inc. main office in Gloucester and at our satellite offices in Rockport and Ipswich. Please call 978-282-1000 for information about hours.

I need help applying for food stamps, MassHealth, disability, or some other benefit. How do I get help?

Call the Action Inc. main office at 978-282-1000 to speak with our intake specialist.


Neighborhood Legal Services

For Massachusetts legal information

Lifeline and Link-up

Affordable telephone service for eligible customers

Massachusetts Assistance Programs

Assistance resources for residents of Massachusetts

Benefits Check Up

Resource of the National Council on Aging’s Benefit for applying Medicare Extra Help prescription coverage and other benefits

Mass Legal Help

Information about legal rights and benefits in Massachusetts

Contact us for more information

Caryn Clifford

Director of Community Services