Helping People.
Changing Lives.

Applications are now available for Harbor Village!

COVID-19 Emergency Response

Action Inc. is here to help! We remain committed to our mission and will continue to serve the community in the face of current challenges posed by the COVID-19 pandemic.

While our Main Office (180 Main St.) and Energy Office (47 Washington St.) are now temporarily closed, we continue to provide services via phone appointments and email.

At this time, our Emergency Shelter is operating at full capacity. Please contact 978-283-4125 or with inquiries.

All Main Office and Energy Office services will be available Monday – Friday 9am-5pm. If you have general inquiries or questions, please call 978-282-1000 or You can also live chat with our team members here on our website.

For program-specific questions or issues please use the following contact information:

All messages are being picked up and responded to throughout the day.

We greatly appreciate your patience as we adjust to new ways to stay connected, provide critical services, and help folks through this difficult time.

Please visit our COVID-19 Resources

page for up-to-date information and additional support

Action Inc. is here to help

Action Inc. is about helping people and changing lives. We’re dedicated to empowering people and building a stronger, more productive community. We offer affordable housing and homelessness prevention, fuel assistance and energy conservation programs, and education and job training. We are a welcoming place where you can find help, hope, and support when you need it most.

Having an impact in our community

Action Inc. supports programs that bring positive change to people’s lives and strengthen our entire community. Our mission is to create opportunities that promote a thriving Cape Ann for all. Action Inc. is always at the forefront of addressing local community needs.

households maintained icon


households maintained or worked to secure stable housing last year


households received emergency heating assistance last year

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students in our COMPASS Youth Program gained full-time employment or enrolled in post-secondary education

Matthew in his apartment

Gloucester, MA Matt: Getting Better Every Day

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