Action Inc. Renovates Main Street Location to Centralize Services

Gloucester, MA, February 28, 2024

Action Inc., the Gloucester-based non-profit human service agency, is undertaking a massive renovation of its first-floor, ground level space on Main Street to centralize its programming and increase accessibility to better serve Cape Ann residents.

Over the past several years, Action Inc. has experienced substantial programmatic expansion to better address the needs of the residents in the communities it serves. To accommodate the significant growth of the agency’s programs and staffing, programs were spread out over four offices in two different communities, splitting up some departments over separate office spaces. Additionally, Action Inc. identified structural challenges and accessibility issues at our main office on Main Street and Energy office on Washington Street.

Recognizing these internal and external barriers, Action Inc. initiated a comprehensive feasibility study. The study, conducted in collaboration with project management firm DBI Projects, considered community feedback from Action Inc.’s recent needs assessment, focused on department-specific needs, assessed the physical space, and explored Diversity, Equity, and Inclusion (DEI) considerations.

As a result, Action Inc. developed a multi-point plan to address short-term and long-term objectives. One cornerstone of the plan is the revitalization of the first-floor space on Main Street to accommodate staff growth, enhance accessibility and visibility, and consolidate key programs, including Community Services, Housing Services, and Fuel Assistance Programs. Some of these services are currently offered on the second floor at 180 Main Street and others are offered at 47 Washington Street. When construction is complete, they will all be offered in the newly renovated first-floor space at 180 Main.

“Our vision is to create a ‘no wrong door’ service hub, offering a centralized resource center for residents. People will experience a physically accessible, easy to find, welcoming entry point for all Action services, as well as for referrals to community partners,” said Peggy Hegarty-Steck, CEO at Action Inc.

“Action Inc. is committed to evolving with the needs of our communities. These strategic initiatives align with our vision to provide inclusive and accessible services,” said Allison Lex, COO at Action Inc.

Action Inc. anticipates construction will be completed at the end of summer 2024. Action Inc. is open throughout construction and all services will remain available to the community.

This endeavor underscores Action Inc.’s dedication to improving service delivery, streamlining access to resources, fostering inclusivity, and creating a centralized resource hub for residents. The agency looks forward to continued collaboration with the community, stakeholders, and partners to help people access the resources they need to achieve their goals.




About Action Inc.
Mission: The mission of Action Inc. is to advance economic equity and foster a thriving community on Cape Ann and beyond.
Vision: To be an instrument of change, work collaboratively with partners to strengthen the community, and help people in our service area access the resources they need to achieve their goals

Action Inc. offers programs that bring positive change to people’s lives, including affordable housing, homelessness prevention, fuel assistance and energy efficiency programs, and job training and education. Visit to learn more.

For further information or media inquiries, please contact:
Kristin Macek, Director of Marketing & Planning, 978-282-1000

Ryan Gillen

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