Job Title: Resident Services Case Manager
Department: Housing Services
Grade: 4
Reports to: Director of Housing Services
Hours: Full time, 35 hours per week
Supervisory Responsibilities: N/A
Summary: The Resident Services Case Manager will provide proactive case management through Action Inc.’s Housing Services Department to residents of Action Inc.’s affordable housing properties. There are a total of 19 units, across three properties services including single individuals and families all with a history of homelessness.
Essential Duties and Responsibilities:
- Provide case management services and maintain regular contact with clients through home visits in addition to phone calls, office visits, etc.
- Create individual service plans that will be reviewed and updated on a quarterly basis with households.
- As needed, transport clients to medical appointments, local food pantry, etc.
- Identify, coordinate, and advocate for appropriate support services and resources for each client, providing linkages to services and resources as needed.
- Assist residents with their annual and interim recertification’s with Gloucester Housing Authority and Community Teamworks.
- Plan and host events for residents to foster a strong sense of community and to connect resident with community resources.
- Conduct budget and rental arrearage counseling, as necessary.
- Create and continuously update a new resident packet, given to all households at move in.
- Reach out to new residents to provide new resident packet and to ensure that they are apprised of the availability of services through Action Inc and other local community providers.
- Explore interest and feasibility of developing a Resident Advisory Board and depending on the result, moving on to creation and implementation.
- Provide and maintain therapeutic boundaries and a professional relationship with clients.
- Ensure clients are free from neglect and abuse and ensure their safety and well-being. Report all concerns/suspicions to your supervisor.
- Ensure clients are treated with dignity and respect.
- Enter and update information on residents served, in internal databases, in a timely fashion, meeting all mandatory deadlines.
- Work collaboratively with other Housing Services staff and under the direction of the Director of Housing Services.
- Attend and participate in departmental, organization-wide, and other meetings.
- Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
Qualifications:
- BS degree in Human Services or related field preferred, related experience considered.
- Minimum two years of social services experience required.
- Proficient in computer skills including the Microsoft Office Suite.
- Excellent organizational, interpersonal, and communication skills.
- Reliable, responsible, highly organized and willing to take initiative.
- Must have a valid driver’s license and reliable transportation
- Ability to work with clients in crisis and those actively engaging in substance use.
- Ability to practice effective de-escalation techniques and take reasonable precautions to ensure personal safety.
- Second language is a plus.
Physical Demands: Must be able to lift, move and carry 25 lbs.