IT Coordinator

The IT Coordinator is responsible for working with staff across the organization and with our managed IT services vendor to ensure staff technology needs are met.

Location:  Gloucester & Peabody offices.

Essential Duties and Responsibilities:

• Work with managed IT services vendor to ensure staff needs are met; serve as primary point of contact for staff regarding IT needs.
• Provide IT trainings to staff or coordinate trainings with outside providers.
• Onboard new staff and ensure staff understand IT protocols, software, and equipment.
• Provide on-site technical support as needed to staff across multiple office buildings, particularly within Microsoft Office 365 software products.
• Work with managed IT services vendor and COO to manage large-scale IT projects and upgrades.
• Manage agency-wide accounts with ISPs, mobile phone provider, and software vendors (i.e., Adobe).
• Manage agency-wide IT systems including Brivo building security system.
• Work with COO, Directors, and managed IT services vendor to set up new users with necessary equipment, access permissions in department-specific software, and appropriate training.
• Attend and participate in departmental, organization-wide, and other meetings.
• Act in the best interest of the organization, reflecting the values of teamwork, collaboration, and mutual respect.
• Other duties as assigned.

Qualifications (Experience, Skills, Education):

• Expert proficiency in Office 365 software required.
• Bachelor’s degree in relevant field preferred.
• At least three to five years of experience with IT support and troubleshooting.
• Must have excellent organizational and project management skills.
• Must have strong written and verbal communication skills.
• Must display a proven ability to manage multiple priorities and competing deadlines.

Physical Demands:  Must be able to lift, move, and carry 20 lbs.