Hours: Full time, Monday – Friday 8:30a – 4:30p
Summary: To greet clients, provide program information to clients via telephone and on-site, conduct intake, assist clients with paperwork and provide administrative support to the Energy Services Department.
Essential Duties and Responsibilities:
- Meet and greet clients and visitors to Energy department in a pleasant and professional manner
- Answer and direct calls to the appropriate staff member, or external resource
- Answer program inquiries via telephone and on-site
- Assist clients with access to services; make referrals to the appropriate program staff, or services
- Data entry and other related program tasks
- Assist clients with prescreening of income/household data for energy application
- Assist clients with incomplete application notices
- Assist with heating payment input
- Resolve payment inaccuracies with heating vendors
- Provide administrative support as needed
- Attend and participate in departmental, organization-wide and other meetings
- Act in the best interest of the organization, reflecting the values of teamwork, collaboration and mutual respect
- Other duties as assigned
Qualifications:
- A.S. degree, B.S. in human services preferred
- Minimum of three (3) years of administrative experience, preferably in social services
- Excellent oral and written communication skills; friendly, welcoming personality
- Ability to handle urgent situations and clients in crisis
- Proficient in Microsoft Office products
- Must maintain a high degree of confidentiality
- Strong organizational skills. Ability to multi-task
- Bi-lingual English/Spanish or English/Portuguese is a plus
Physical Demands: Must be able to lift, move and carry 10 lbs.