Energy Intake Specialist

Hours: Full time, Monday – Friday 8:30a – 4:30p

Summary: To greet clients, provide program information to clients via telephone and on-site, conduct intake, assist clients with paperwork and provide administrative support to the Energy Services Department.

Essential Duties and Responsibilities:

  • Meet and greet clients and visitors to Energy department in a pleasant and professional manner
  • Answer and direct calls to the appropriate staff member, or external resource
  • Answer program inquiries via telephone and on-site
  • Assist clients with access to services; make referrals to the appropriate program staff, or services
  • Data entry and other related program tasks
  • Assist clients with prescreening of income/household data for energy application
  • Assist clients with incomplete application notices
  • Assist with heating payment input
  • Resolve payment inaccuracies with heating vendors
  • Provide administrative support as needed
  • Attend and participate in departmental, organization-wide and other meetings
  • Act in the best interest of the organization, reflecting the values of teamwork, collaboration and mutual respect
  • Other duties as assigned


  • A.S. degree, B.S. in human services preferred
  • Minimum of three (3) years of administrative experience, preferably in social services
  • Excellent oral and written communication skills; friendly, welcoming personality
  • Ability to handle urgent situations and clients in crisis
  • Proficient in Microsoft Office products
  • Must maintain a high degree of confidentiality
  • Strong organizational skills. Ability to multi-task
  • Bi-lingual English/Spanish or English/Portuguese is a plus


Physical Demands: Must be able to lift, move and carry 10 lbs.

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