EnergyFuel Assistance
Program

Here to help with your utilities

Did you know that as many as 1 in 3 families living in Cape Ann may be eligible for fuel assistance? Action Inc.’s Fuel Assistance program is designed to help you pay your energy bills. This free, no-cost program is available to anyone who meets eligibility guidelines. All you have to do is apply.

Action Inc. also will work with you to determine your eligibility for discounts on your gas, oil, electricity, and phone utility bills.

Give us a call today at 978-281-3900 to see if you qualify.

Income eligibility guidelines

Assistance available November 1st – April 30th*

As heating costs continue to rise, many of us struggle to pay our fuel bills, putting our well-being — and our wallets — at risk. If your total household income falls within the state’s guidelines, our Energy Services team can help you pay your heating bills during those cold winter months.

Speak with an Energy Services representatives about program availability.

*Extension to May 15 possible – call 978-281-3900 find out.

Household MembersMax. Annual Income
1$34,380
2$44,958
3$55,537
4$66,115
5$76,693
6$87,272
7$89,255
8$91,239
9$93,222
10$95,206

To qualify for Energy Services programs, your annual household income may not exceed 60% of the mean income of same-size households in Massachusetts, and you must reside in one of the following cities/towns: Gloucester, Essex, Ipswich, Hamilton, Manchester, Rockport, or Wenham, MA.

Utility discounts

Are household bills taking over your life? Our Energy Services team offers utility bill discounts for Fuel Assistance participants. National Grid gas and electric customers can now contact National Grid directly to enroll in their new Arrears Management Program (AMP). For customers who are eligible, AMP provides 100% forgiveness of a past due bill. You must have an active residential account, be income-eligible, and the name of the customer applying must match the name on the National Grid account.

National Grid Gas

25% discount. Discounted rate of R-4 on residential heating bill and R-2 on non-heating bill. Click here for application.

National Grid Electric

25% discount. Discounted rate of R-2 on electric bill. Click here for application.

Heating Oil

Discount on oil usage up to allotted benefit amount. Please call Action Inc. Energy Services at 978-283-2131 or the Fuel Assistance direct line at 978-281-3900 to learn more.

*All discounts are approximate


Protection from utility termination

If you are experiencing financial hardship, you may be protected against having your utilities shut off during the winter per an order of the Massachusetts Department of Public Utilities. Action Inc. can help you work with utility providers if you receive a termination notice to keep or restore power to your home. Please call us at 978-281-3900 for assistance.


Utility payment plans

Our support staff is here to guide eligible residents through the process of establishing payment plans with their utility companies. State law requires that utility companies offer payment plans of no less than four months or four equal payments. If you are at risk of having your utilities shut off, or if they have already been terminated, your utility company is obligated to work with you to establish a reasonable payment plan. If your household meets certain income guidelines and your account has not yet been terminated, the utility company must accept 25 percent of the overdue amount as the first payment. If your account has already been terminated, you still have the right to work with the utility company to create a reasonable payment plan. If your utility company refuses to set up a payment plan, call the Massachusetts Department of Public Utilities Consumer Division at 617-392-6066 to ask for assistance.

Frequently asked questions

How do I qualify for fuel assistance?

To qualify for Energy Services programs, your annual household income may not exceed 60% of the mean income of same-size households in MA, and you must reside in one of the following cities/towns: Gloucester, Essex, Ipswich, Hamilton, Manchester, Rockport, or Wenham, MA. Please call 978-283- 2131 to learn if you are eligible.

Can I qualify for discounted electric and/or gas rates if I don't receive fuel assistance?

Yes. It is possible to qualify for discounted electric and/or gas rates with National Grid if your bills are in your name and you are currently receiving any of these benefits: SSI, SNAP, WIC, TAFDC, EAEDC, Head Start, MassHealth (Medicaid), Public Housing, National School Lunch Program, School Breakfast Program, Veterans' Service Benefits (Chapter 115), Veterans DIC Surviving Parent or Spouse, Veterans Non-Service Disability Pension. Please call Action Inc. Energy Services at 978-283-2131 or the Fuel Assistance direct line at 978-281-3900 to learn more.

Do I have to pay for fuel assistance?

No. This program is free for eligible residents.

What areas of Massachusetts can receive fuel assistance?

Action Inc.'s Fuel Assistance program is available to residents throughout the entire state of Massachusetts.

Is there a deadline for assistance?

Fuel assistance enrollment is available November 1 – April 30.

Contact us for more information

Marie Sanviti

Marie Sanviti

Director of Energy Advocacy & Benefits Programs
978-281-3900

Essex, MA Bonnie: Safe and Warm

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