Client & Housing ServicesClient Services

Action Inc.’s Client Services program is a vital resource for the Cape Ann community — a safe and welcoming place where you can find help, hope, and support when you need it most. Our Client Services team helps empower people to lead healthy and successful lives.

Our Client Services staff will work with you to apply for public benefits – such as SSI/SSDI, MassHealth, and food stamps – and will help you navigate these complex systems. We can help you apply for housing assistance, find affordable housing, address landlord/tenant disputes, and deal with back rent. If you have received an eviction notice, we can assist you with this process and try to prevent you from losing your housing. We can connect you to mental health and substance abuse resources if you need them. If you don’t know where to turn, our Client Services team can help you move forward and get the resources you need to support yourself and your family.

All services are delivered in a confidential, one-on-one setting with an experienced social service advocate.

Urgent Care Hours

Thanks to a grant from the Applied Materials Foundation, Action Inc. is able to offer urgent care hours through our Client Services department.

Urgent care hours enable us to provide advocacy services to clients in crisis as quickly as possible. If a client walks in or calls in with an urgent matter, they can be scheduled to meet with the Urgent Care Advocate during urgent care hours – Tuesdays, Wednesdays, and Thursdays from 9-11 am.

Examples of situations that can be addressed during urgent care hours include:

• clients who have received a heat or electricity shut off notice
• families that are living in places not meant for human habitation
• clients without access to appropriate clothing in dangerous weather conditions
• clients who have received 48-hour vacate orders
• victims of house or apartment fires
• families who are homeless but have been denied access to state-funded family shelter