Energy Services Office: 47 Washington St., Gloucester
addition to assisting with fuel and utility bills and
offering conservation services, we also stand by our
clients in other ways. Our advocacy and support services
help eligible residents who are dealing with utility
termination notices, payment plans, lack of heating
fuel, and other related problems. We also offer
individual case management and access to training,
education and nutrition programs. If you qualify, our
advocates will work with you to create an action plan
for getting your life back on track.
Are you eligible?
to view our income guidelines
Protection Against Utility Termination
Per order of the Department of Public Utilities, MA
residents experiencing financial hardship during the
winter season may be protected against utility shut-off.
for information on DPU protections.
Payment Plans - Know Your
law requires utility companies to offer payment plans of
no less than four months or four equal payments. If you
are at risk of having your utilities shut off, or if
they have already been terminated, your utility company
is obliged to work with you to establish a reasonable
If your account has not yet been
terminated, the utility company must accept 25% of the
overdue amount as the first payment.
already been terminated, you
still have the right to work with the utility company to
create a reasonable payment plan.
If your utility company refuses to set up a payment
plan, call the DPU Consumer Division at (617) 392-6066
to ask for assistance.
Department of Public
Department of Housing
& Community Development
to learn about our Fuel Assistance & Utility Discounts
to learn about our Energy Conservation Programs