Action, Inc. of Cape Ann Massachusetts

About Us Client Services Education and Training Energy HomeCare Housing 

978-283-2131 Energy Services Office: 47 Washington St., Gloucester

Advocacy Services

In addition to assisting with fuel and utility bills and offering conservation services, we also stand by our clients in other ways. Our advocacy and support services help eligible residents who are dealing with utility termination notices, payment plans, lack of heating fuel, and other related problems. We also offer individual case management and access to training, education and nutrition programs. If you qualify, our advocates will work with you to create an action plan for getting your life back on track.

Are you eligible? Click here to view our income guidelines    

Protection Against Utility Termination

Per order of the Department of Public Utilities, MA residents experiencing financial hardship during the winter season may be protected against utility shut-off.

Click here for information on DPU protections.

Payment Plans - Know Your Rights

State law requires utility companies to offer payment plans of no less than four months or four equal payments. If you are at risk of having your utilities shut off, or if they have already been terminated, your utility company is obliged to work with you to establish a reasonable payment plan.

If your account has not yet been terminated, the utility company must accept 25% of the overdue amount as the first payment.

If your account has already been terminated, you still have the right to work with the utility company to create a reasonable payment plan.

If your utility company refuses to set up a payment plan, call the DPU Consumer Division at (617) 392-6066 to ask for assistance.

Helpful Links

Department of Public Utilities

Department of Housing & Community Development

National Grid

Good Neighbor Energy Fund

Click here to learn about our Fuel Assistance & Utility Discounts

Click here to learn about our Energy Conservation Programs


Contact Us Donate Publications Opportunities

ACTION INC. 180 Main Street Gloucester, MA 01930 Tel: 978-282-1000 Fax: 978-283-0523 � ACTION INC.All rights reserved.