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978-283-2131
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Energy Services
Office: 47 Washington Street, Gloucester, MA 01930
Advocacy Services
In
addition to assisting with fuel and utility bills and
offering conservation services, we also stand by our
clients in other ways. Our advocacy and support
services help eligible residents who are dealing with
utility termination notices, payment plans, lack of
heating fuel, and other related problems. We also offer
individual case management and access to training,
education and nutrition programs. If you qualify, our
advocates will work with you to create an action plan
for getting your life back on track.
Are you eligible?
Click here to view our income
guidelines
Protection Against Utility Termination
Per order of the Department of
Public Utilities, MA residents experiencing
financial hardship during the winter season may be
protected against utility shut-off.
Click here
for information on DPU protections.
Payment Plans - Know
Your Rights
State law requires utility companies to offer payment
plans of no less than four months or four equal
payments. If you are at risk of having your utilities
shut off, or if they have already been terminated, your
utility company is obliged to work with you to
establish a reasonable payment plan.
If your
account has not yet been terminated, the
utility company must accept 25% of the overdue amount as
the first payment.
If your account has
already been terminated, you still have the right to
work with the utility company to create a reasonable
payment plan.
If your utility company refuses to
set up a payment plan, call the DPU Consumer Division at
(617) 392-6066 to ask for assistance.
Helpful Links
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Department of Public Utilities
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Department of Housing
& Community Development
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National Grid
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Good Neighbor
Energy Fund
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